Who we are
Neenilam Limited is a locally owned New Zealand company. We collect and hold personal information associated with our business enquiries, correspondence and website.
Company number: 9371996. NZBN: 9429053127105.
Our registered office and address for service is:
308 Bucklands Beach Road
Bucklands Beach
Auckland 2012
New Zealand
For trade, sourcing, honey supplier and partnership enquiries, email trade@neenilam.com. For general administration and privacy enquiries, email admin@neenilam.com.
Information you provide
When you voluntarily email us, we receive your email address and the information you choose to include. This may include your name, business contact details, organisation details and information about your enquiry or business opportunity.
Without sufficient information or a way to contact you, we may be unable to respond meaningfully or discuss the opportunity. Please avoid including sensitive information that is unnecessary for an initial enquiry.
How we use correspondence
We use supplier and business contact information to respond to the original enquiry, discuss the relevant business opportunity, follow up on that opportunity when appropriate, and maintain relevant correspondence and records for legitimate operational or legal needs.
Supplier email addresses are not added to marketing lists. We do not use these details to send unrelated promotional or marketing emails. This website has no newsletter signup or marketing consent collection.
Authorised access and service providers
Business correspondence is accessed by Neenilam Limited's director and an authorised individual assisting with the management of business enquiries.
We do not currently share supplier enquiry emails or personal contact details with independent businesses or third parties for their own purposes. We use external service providers, including Google Workspace and DreamHost, to support our business communications and website. These providers may process information as part of delivering their services.
We may also disclose information where required by applicable law.
Our business email addresses use Neenilam Limited’s paid Google Workspace business account. Google and its service providers may store or process information outside New Zealand. If our information-sharing practices change, we will review the purpose, applicable privacy requirements and this statement before introducing the change.
Website and technical visitor information
This is a static business website. It has no enquiry form, analytics integration or advertising scripts. Its application code does not set cookies or use browser storage. Email links open your email application; you choose whether to send an email to us.
DreamHost hosts the website in its AP Southeast (Singapore) region. Access, error and security logs may contain visitor IP addresses, timestamps, requested URLs, referrers, user agents and request details. The hosting web application firewall may also process request-related information for security and troubleshooting. Technical hosting statistics and logs are separate from optional analytics or advertising tools.
Website logs can be accessed by the hosting account owner and relevant DreamHost personnel when needed for hosting operations and support. Under the current configuration, independent third-party service providers do not have direct access to these log files.
The website and hosting file backups are stored in Singapore, with backups on a separate server. Other related operational data or service-provider processing may involve locations outside Singapore or New Zealand.
How long information is retained
Business correspondence is retained only while reasonably necessary for relevant business reference, ongoing opportunities or applicable legal obligations. There is no fixed automatic email deletion period. Correspondence may be deleted when no longer needed, subject to recordkeeping obligations. We will review older business correspondence at least annually and delete personal information that is no longer required, subject to applicable legal and recordkeeping obligations.
Under the current hosting configuration, the standard retention period for website access, error and associated security logs is seven days. This period does not apply to business correspondence, hosting backups or all other provider-held information.
Hosting file backups are generally available for approximately 7 to 14 days, but availability is not guaranteed. Removing information from an active system does not mean that every backup or provider-held copy is immediately and permanently deleted.
Security responsibilities
Our website uses HTTPS and a hosting web application firewall. We are responsible for taking reasonable steps to protect personal information against loss, misuse and unauthorised access, use, alteration or disclosure, including when service providers handle information on our behalf. No method of storage or transmission provides an absolute security guarantee.
Privacy questions, access and correction
Email admin@neenilam.com to ask privacy questions, ask whether we hold personal information about you, request access to it, or request its correction. This mailbox is regularly monitored for privacy enquiries.
Please explain your request and provide a way for us to reply. We may need to confirm your identity before releasing personal information. If a requested correction is not made, you can ask us to attach a statement of the correction you seek to the information.
You may also write to Neenilam Limited at the address above, marked for privacy enquiries. If you remain concerned, you can contact the New Zealand Office of the Privacy Commissioner.